Claim Procedures

For Use in U.S. & Canada Only  US Flag  Canadian Flag

Important! To receive maximum reimbursement in a timely manner, read through the Claim Procedures section of the Warranty Manual TCWY0600 (PDF, 669KB). Here you will find:

  • Information regarding warrantable failures and other conditions, which can determine if a claim is to be paid.
  • Examples of claim processing situations that happen daily, resulting in reduced or rejected claims.
  • Repair or replacement guidelines.
  • Warranty repair and claim procedures for both standard and extended warranties.

Note - All claim correspondence is done via the Direct Pay Claim Verification page.
Within 5 business days of claim submission, use the link below to check the status
of the claim and/or receive part disposition information and return instructions.


Direct Pay Claim Verification: Get up-to-date claim status now.

New!  Pre-Authorized Warranty Guidelines Available

Submission Guidelines & Worksheets by OEM

Claim Worksheet Instructions

For your convenience, worksheets are available in both pdf format or Microsoft Word.

  • PDF - Complete worksheet and print / mail or eMail with copy of repair order to address provided. Note: PDF file type requires Adobe Acrobat 7.0.
  • DOC - Save file to computer and print / mail or eMail with copy of repair order to address provided. If submitting via eMail, include repair order number in subject line.


logo
Submission Guidelines
TCWY0007 (PDF, 56KB)
TCWY0007S (PDF, 72KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)

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Submission Guidelines
TCWY0007 (PDF, 56KB)
TCWY0007S (PDF, 72KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)

logo
Submission Guidelines
TCWY0007 (PDF, 56KB)
TCWY0007S (PDF, 72KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


 logo
Submission Guidelines
TCWY0013 (PDF, 57KB)
TCWY0013S (PDF, 73KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)

logo

Submission Guidelines
TCWY0013 (PDF, 57KB)
TCWY0013S (PDF, 73KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)

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Submission Guidelines
TCWY0016 (PDF, 44KB)
TCWY0016S (PDF, 72KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


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Submission Guidelines
TCWY0015 (PDF, 43KB)
TCWY0015S (PDF, 72)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)

 logo
Submission Guidelines
TCWY0017 (PDF, 43KB)
TCWY0017S (PDF, 71KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


logo
Submission Guidelines
TCWY0014 (PDF, 44KB)
TCWY0014S (PDF, 70KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


klogo
Submission Guidelines
TCWY0012 (PDF, 30KB)
TCWY0012S (PDF, 71KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


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Submission Guidelines
TCWY0011 (PDF, 56KB)
TCWY0011S (PDF, 70KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)


Hino Logo Warranty
Submission Guidelines
TCWY0007 (PDF, 56KB)
TCWY0007S (PDF, 72KB)


Claim Worksheets
TCWY0023 EN-US (PDF, 550KB)
TCWY0023 ES-MX (PDF, 306KB)



Eaton Authorized Rebuilder
Eaton’s Authorized Rebuilders have met stringent quality rebuild requirements.
Only the best rebuilders can carry the Eaton Authorized Rebuilder name.
 
power-train-logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0025 EN-US (PDF, 397KB)

TRC-logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0025 EN-US (PDF, 397KB)


transaxle-logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0025 EN-US (PDF, 397KB)



Pacific truck logo 

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0027 EN-US (PDF, 397KB)



DriveTrain Specialists 

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0027 EN-US (PDF, 397KB)



Chalks truck parts logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0027 EN-US (PDF, 397KB)



DriveTrain Service Logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0027 EN-US (PDF, 397KB)



Dex Logo

Submission Guidelines
TCWY-0026 EN-US (PDF, 287KB)

Claim Worksheets
TCWY-0027 EN-US (PDF, 397KB)