Claim Procedures
Important! To receive maximum reimbursement in a timely manner, read through the Claim Procedures section of the Warranty Manual TCWY0600 (PDF, 669KB). Here you will find:
- Information regarding warrantable failures and other conditions, which can determine if a claim is to be paid.
- Examples of claim processing situations that happen daily, resulting in reduced or rejected claims.
- Repair or replacement guidelines.
- Warranty repair and claim procedures for both standard and extended warranties.
Note - All claim correspondence is done via the Direct Pay Claim Verification page.
Within 5 business days of claim submission, use the link below to check the status
of the claim and/or receive part disposition information and return instructions.
Direct Pay Claim Verification: Get up-to-date claim status now.
New! Pre-Authorized Warranty Guidelines Available
Submission Guidelines & Worksheets by OEM
Claim Worksheet InstructionsFor your convenience, worksheets are available in both pdf format or Microsoft Word.
- PDF - Complete worksheet and print / mail or eMail with copy of repair order to address provided. Note: PDF file type requires Adobe Acrobat 7.0.
- DOC - Save file to computer and print / mail or eMail with copy of repair order to address provided. If submitting via eMail, include repair order number in subject line.
Claim Worksheets |
Claim Worksheets |
Claim Worksheets |
Claim Worksheets |
Submission Guidelines Claim Worksheets |
Claim Worksheets |
Claim Worksheets | Claim Worksheets |
Claim Worksheets |
Claim Worksheets |
Claim Worksheets |
Claim Worksheets |
