Real Time Announcements
NEW! Pre-Authorized Guidelines - Guaranteed payment on warranty repairs, without calling Customer Support Center or Real Time! Link to Guidelines.
NEW! Incident Management System - Roadranger Customer Support Center has upgraded to a new incident management system. Learn more.
NEW! Call Back System - Roadranger Customer Support Center deploys new call back system to help eliminate hold times Learn more.
Pre-Call Documents
Complete the appropriate document before calling:
Pre-Call Checklists:
- RTW Claim Pre-Call Checklist (PDF, 46KB)
- RTW Clutch Claim Pre-Call Checklist (PDF, 31KB)
- Automated Transmission Pre-Call Checklist (PDF, 257KB)
Pre-Call Driver Questionnaire:
Check Claim Verification
Do not include spaces or dashes in the fields below.
Dealers not enrolled in this program should contact their OEM to initiate a warranty claim process.
TIME-SAVING TIPS
Before calling, please read through the Real Time Warranty Guidelines (PDF, 368KB).
Have all vehicle information ready, including truck vocation.
Verify OEM warranty coverage before calling.
Have a well-informed caller or the technician available.
Utilize the online RTW system to view both completed and in process claims.
Verify or duplicate the complaint before calling.
Remember: RTW is an optional program.
An approval number is not a requirement for claim payment.
Highest call volume is 11 a.m. - 2 p.m. (Eastern) and the last week of the each month.
