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Warranty

Pre-Authorized Repair Guidelines
Guaranteed payment without calling for preapproval!

For guaranteed payment:

  • Follow the pre-authorized guideline repair and labor parameters
  • Reference the pre-authorized guideline number in the claim text

Extended Protection Plans
Lengthen the parameters of standard coverage up to three years following a vehicle’s in-service date.
Plan Details | Order Online | Mail-In Order Form | What's my warranty?

Steer Axle Extended Protection Plans New!

Claim Procedures & Guidelines
Receive maximum reimbursement in a timely matter.
Claim Worksheets | Direct Pay Claim Verification

Real Time Warranty
Save time with over-the-phone warranty claim approval.
Pre-Call Checklists | Claim Verification | Driver Questionnaire

Repair Guidelines
Use repair guidelines to:

  • Troubleshoot failure by symptoms
  • Determine if failure is warrantable
  • Perform proper repair procedures

CRITICAL RESOURCES

Warranty Manual
TCWY0600 (PDF, 1MB)

  • Claim Procedures
  • Labor Hour Guidelines
  • Limits & Exclusions
  • Programs
  • Statements
  • Terminology

Warranty Guide
TCWY0900 (PDF, 1MB)

  • Aftermarket Component / Part Warranties
  • Component Time and Mileage Limits per Vocation
  • Extended Purchase Warranty Options
  • Vocation Definitions