NEW Phone System for Roadranger Customer Support Call Center!
On Wednesday, February 22, 2012 the Roadranger Customer Support group (including RealTime Warranty) will be transitioning to a new phone system.
While most menu prompts will be very similar, some have changed slightly.
1-800-826-4357
*1 Aftermarket (Units and Parts)
*2 Technical Support (Clutch, Manual, Automated and Hybrid transmission)
*3 General Support (Warranty, Parts Support, Website and Core Questions)
The Call Center is made up of two different teams: the General Tech Team and the Real Time Warranty Team.
The General Tech Team is an excellent source of support for your questions about:
- Warranty coverage, model eligibility, and limits and exclusions
- Verification of extended warranty registration
- Vehicle and component specification information
- Parts information (dimensions and fit-up only, not for ordering parts)
- Assistance in correct ordering procedures for parts and service literature
- Technical assistance and repair strategy advice (except Real Time Warranty claims)
- Customer inquiries on warranty claim decisions (reduced or rejected claims, including Real Time Warranty claims)
The Real Time Warranty System saves time for more than 800 dealers in the U.S. and Canada. The Real Time Warranty Team can assist qualifed dealers with:
- Over-the-phone warranty claim approval
- Faster disposition of failed parts
- Expedited claim approval and processing
- Online verification of claim status
